EdenPure™ and Sun Twin ® Portable Infrared Heaters

Frequently Asked Questions

The EdenPure and SunTwin Heaters have a manufacturer 1-year warranty.

CAN THE HEATING ELEMENTS BE REPLACED?

Yes. If at any time during the one year warranty something would happen with the unit, we will replace/repair your unit. During or after the warranty period, please submit a service request (available through the troubleshooting guide for your related product). If your warranty is expired, we will submit your information to a qualified service center to assist you with your product.

WHAT IS THE LIFE EXPECTANCY FOR THE QUARTZ ELEMENTS?

Average element life is 5000+ hours or approximately 3 to 5 years. The Quartz Elements are replaceable by an authorized service dealer.

MY POWER CORD OR PLUG IS HOT?

This is usually when the cord is plugged into a loose fitting receptacle. It can also be caused by overloading the circuit with more appliances than recommended, using an unapproved extension cord, plug adapter or power strip.

CAN I USE A SURGE PROTECTOR OR POWER STRIP WITH MY HEATER?

NO. It is designed to plug directly into a grounded 110 volt 15 amp or higher circuit receptacle.

CAN I USE AN EXTENSION CORD WITH MY HEATER?

Avoid the use of extension cords because the extension cord may overheat and cause a risk of fire, however if you have to use an extension cord, the cord shall be no. 14awg minimum size and rated not less than 1875 watts. The extension cord shall be a 3 wire cord with a grounding type cord and plug connector.

I DON’T HAVE A GROUNDED OUTLET; CAN I USE A CORD ADAPTER OR REMOVE THE GROUNDING PLUG?

NO. If you don’t have a grounded outlet, contact a licensed electrician in your area for advice. Removing or altering any part of the heater will void the warranty.

CAN I USE THE HEATER AND ANOTHER APPLIANCE AT THE SAME TIME?

Yes, as long as they are not on the same circuit. Zone heaters are considered to be an appliance. You should not run more than one larger appliance on a single circuit breaker. Your freezer, refrigerator, microwave oven, washing machine, dryer, and other such appliances should not share a circuit breaker.

CAN I USE MORE THAN ONE HEATER AT A TIME?

Yes, but you should make sure they are not on the same circuit. Each heater and appliance should be on its own circuit.

CAN I MOVE THE HEATER AROUND WHILE IT IS OPERATING?

It is not recommended to move any portable heater while it is operating. We recommend moving the heater once the fan has completely turned off.

HOW MANY KILOWATTS PER HOUR DOES THE HEATER USE?

Heater models 1000, 1000 XL, 1500, 1500 Elite and LED were tested by an independent lab in a home environment and determined to use 1.263 kilowatts per hour. Heater models 500 and 750 use approximately .650 kilowatts per hour. Heater model 500 XL uses approximately .750 kilowatts per hour.

IS THE HEATER HARMFUL TO PETS AND/OR CHILDREN?

NO.

THE HEATER’S AIRFLOW SEEMS TO HAVE DIMINISHED?

Make sure the rear intake is not blocked and that the filter is clean. Follow the filter maintenance procedure. Clean the filter using the steps listed in the next question/answer.

DO THE HEATERS HAVE FILTERS? HOW DO I CLEAN THE FILTER?

The EdenPure and SunTwin heaters come equipped with a washable lifetime filter which is easy to clean. The manufacturer recommends the filter be cleaned once a month or as needed. To do this, follow these steps:

Press the tabs on the top of the filter to release the filter and pull it straight out.

Run warm tap water over the filter, the opposite direction of air flow, until water runs clear. The filter might excrete some filtered residue, so be cautious not to drip on any stainable surfaces such as carpeting. You can also soak the filter in water mixed with a small amount of mild dish soap (don’t forget to rinse with water after soaking filter).

Shake the filter over a sink until excess water is removed and allow it to drip dry completely before reinstalling. DO NOT force the filter to dry using any alternative methods.

Reinstall the filter to the rear of the unit by pressing the tabs and positioning the filter back in place.

DOES THE HEATER GENERATE IONS?

Yes, a small amount of negative ions.

WHAT IS ABS?

ABS is a heat resistant copolymer (Acrylonitrile Butadiene Styrene).

WHAT IS ZONE HEATING?

Zone heating is about focusing heat where people spend the most time. After all, there is no point to heating multiple rooms to 68+ degrees when they are not in use.

MY HOME IS NOT INSULATED VERY WELL, WILL THIS HEATER HELP ME?

Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently. The heater's square footage of coverage will be diminish somewhat if area you are trying to heat is not well insulated.

ONCE I INITIALLY PLUG THE UNIT IN AND TURN IT ON HOW LONG WILL IT TAKE TO HEAT MY ROOM?

Generally, it takes less than an hour. Please remember that with any type of heating process there are many variables: size of the room, how well the room is insulated, how many door/windows, how much bare concrete (which acts as a heat sink with any type of heating), the opening and closing of an exterior door, etc…

CAN I USE THE HEATER ON A JOB/CONSTRUCTION SITE?

The heater was not designed to be used in a high dust construction environment. Using the heater for this purpose will void your warranty.

CAN THE HEATER BE USED IN A BATHROOM?

It is not recommended due to the moisture that is in a bathroom.

CAN I USE THE HEATER IF I HAVE VAULTED CEILINGS OR CATHEDRAL CEILINGS?

Yes, but it will take a little longer to heat the room initially. Once the room has reached the desired temperature the heater will cycle on and off accordingly.

WILL I BE ABLE TO USE THE HEATER IN A BASEMENT OR GARAGE?

Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently. Bare concrete floors, which act as a heat sink with any type of heating will absorb some of the heat. Placing the heater a few feet above the floor will allow for more efficient heating.

CAN I USE THE HEATER TO HEAT MULTIPLE ROOMS AT ONE TIME?

Yes. Keep in mind that heating will vary based on how open your floor plan is and the sizes of the rooms involved. We have heard back from many customers stating that with the help of ceiling fans they have been able to heat multiple rooms simultaneously by placing the unit in a central room. Our suggestion is to just give it a try to see if it works for you.

INITIAL SETUP

Unpackage heater: cut open tape area, fold back flaps and gently turn entire box upside down. Lift box from styrofoam packing. Remove styrofoam, turn upright. We recommend keeping the packaging for off season storage and any transporting needs.

Find a level and unobstructed location to place the unpackaged heater.

Plug the power cord directly into an unused grounded110 volt 15 amp or higher circuit receptacle.

Insert 2 “AAA” batteries into the battery compartment of the remote control.

Push the “Power” button located on the front of the heater or remote control to turn the heater on. Adjust the "Temp Up" and "Temp Down" buttons until the desired temperature is reached. Once the desired temperature is reached the heater will cycle on and off to maintain the room temperature.

To turn the heater off, press the "Power" button, the fan will continue to run until all of the heat has been expelled and will then turn off.

The heater is equipped with a temperature limiting control contained inside the unit. If the heaters stops working, shut the power off and let the unit cool down. Turn the power back on and resume use. If the unit continues to shut down or the unit does not reset itself, please contact your dealer or refer to the troubleshooting guide related to your particular model.

HEATER STORAGE

When the heater is not going to be used for an extended period of time, please do the following:

Unplug heater.

Wind up electrical cord so as to keep it off of the ground.

Cover the heater to prevent dust from accumulating on filter or internally.

Store the heater in a dry, low dust environment.

THERMOSTAT NOTES

The EdenPURE 500 XL, EdenPURE 1000 XL and Sun Twin 1500 Elite heaters are controlled by an electronic thermostat. The thermostat uses LED lights to represent your desired temperature setting.

Please note: The temperature is measured at the rear of the heater.

Additional note: The heater will not operate if the room is above the thermostat range. To test the functionality of the heater:

Place the heater in a room below 70 degrees Fahrenheit.

Turn the heater on and make sure that the LED lights are on, all the way to the warmer setting.

The heater will require a few minutes to heat up before the fan starts to operate.