EdenPURE & SunTwin Heater Troubleshooting

Troubleshooting

THE HEATER WILL NOT TURN ON

  • Make sure the power source is good. Plug in a lamp to see if it works correctly.

  • Make sure the front power switch/button is set to the “ON” position.

  • Unplug the power for 30 minutes. Plug the power back in and try operating the heater again. This will reset the internal electronics.

  • Try changing the mode to "High" if you are operating the heater in a room warmer than 75 degrees Fahrenheit. The heater will not operate if the room temperature is too high when operating in "Auto" mode.

  • Bring the heater inside to warm up for at least one hour before operating if it has been stored in a freezing or near freezing environment.

  • Make sure the filter is clean.

  • Remember, it will take a few minutes for the heater to warm up.  The fan will start to blow after the heater has warmed up.

THE HEATER IS NOT HEATING THE ROOM PROPERLY

  • Make sure the filter is clean.

  • Unplug the power for 30 minutes. Plug the power back in and try operating the heater again. This will reset the internal electronics.

  • Try placing the heater on an interior wall.

  • Are you operating the heater in conjunction with your furnace? Remember the heater is designed for supplemental zone heating.

  • What type of floor is the heater on? Cement, tile and other similar floor types are porous surfaces that can absorb a lot more heat. This will increase the time needed to heat the room.

  • Is the room well insulated? A room with little insulation or many windows will not retain the heat as efficiently.


THE HEATER WILL NOT TURN OFF

  • Make sure the front power switch/button is set to the “OFF” position.

  • Remember, the fan will continue to run until the heat chambers have cooled down. After a few minutes the fan will shut off automatically.

  • Unplug the power for 30 minutes. Plug the power back in and try operating the heater again. This will reset the internal electronics.

THE FAN OPERATES AFTER TURNING THE POWER OFF

  • The fan will continue to run until the heat chambers have cooled down. After a few minutes the fan will shut off automatically